PetPorte Frequently Asked Questions
1. What does the PetPorte Microchip Cat Flap give us that other cat flaps do not?
Unlike other cat flaps, the Pet Porte cat flap does not require your pet to wear an access device suspended from its collar, for example a magnet or infrared transmitter. The Pet Porte cat flap recognizes the normal microchip implanted under your pet’s skin, thus allowing it entry; therefore it does not require the use of a collar or accessory.
In addition, the Pet Porte has the facility of an optional automatic twilight lock-down that prevents pets from going outside once the light level starts to reduce. Statistically, most road traffic accidents and cat fights occur at night so, by using this facility, it will help to prevent your pet being injured.
2. Does my pet have to be microchipped for the Pet Porte cat flap to work?
Yes. Your pet must be microchipped for the Pet Porte cat flap to be able to recognize each individual animal. The Pet Porte will not allow any microchipped animal access, only those that have been programmed in.
3. How can I tell if my pet’s microchip will work with the cat flap?
The Pet Porte cat flap will read all fifteen-digit microchips; these are the microchips that are used in the UK and throughout Europe. It will not read the ten-digit American microchips. If you would like to ensure that your pet’s number will work, click on this link and enter the microchip number.
Please note that chip number 985140xxxxxxxxx will work with the Petporte but may have a much reduced sensing range.
4. Does it matter where my pet is microchipped?
There are international conventions indicating where different species should be microchipped. Dogs and cats should be microchipped in the scruff of their necks. As your pet then attempts to access the Pet Porte, its microchip passes under the scanner housed within the porch, allowing the chip to be recognized.
5. Do we have to send you the microchip number?
No, you do not need to send us your pet’s microchip number. When you install the cat flap you must press the green paw button for ten seconds and then pass your pet through the cat flap. The cat flap will then have been programmed and will remember your pet’s number. For each animal that is to use the cat flap, repeat the procedure. It’s that simple!
6. My cat already has a collar – does this matter?
No, for the Pet Porte cat flap it does not matter if your pet wears a collar or not; it is the under-skin microchip that is recognized and not the collar. Whilst Pet Porte Limited advertises that no collar is needed, they do not suggest that pets should not wear a collar. There are many instances where a collar is desirable, for example high-visibility collars, special-diet instruction collars to name but a few. However, we do recommend that any collar worn should be of the breakaway variety in order to prevent injury to your pet.
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